Warranty & Return Policy

Our Warranty Information and Return Policy

At Bellman Cart Solutions, we want you to be happy with your purchase.

If you did not get the product you ordered, or if there is a defect in workmanship and/or materials, we will work with the manufacturer to get the issue resolved.

To learn more and watch a video about our return policy – click here.

To learn more and watch a video about our warranty information – click here.

To learn more about each manufacturer’s warranty, please keep reading below.

Please Note: Manufacturer Warranty is noted below as per each Manufacturer

Architectural Brass Warranty

ABC agrees that the goods it sells will be basically as described in the ABC catalogs.  However, ABC retains the right to modify or change the composition, design, sizes and appearance of the goods, if in ABC’s judgment, this is advisable.  Our products are warranted for defects in workmanship and materials for one year from the date of delivery.  During this warranty, the Company may repair or replace or refund the price of the goods at its option.  The Company’s obligation is limited to this warranty and no warranty is given, expressly or implied, covering any special, incidental or consequential damages to business, persons, or property.  Any warranty, express or implied, not specifically given herein is hereby disclaimed.


ABC = Architectural Brass Company

Ex-Cell Kaiser Warranty

Limited Warranty Statement – All Ex-Cell Kaiser products come with a one-year limited warranty against defects in materials and workmanship, under normal use, from the original date of shipment.
1. Limited Warranty Conditions The limited warranty is provided to the original owner only and is not transferable. Proof of purchase will be required for any limited warranty on Ex-Cell Kaiser products. Ex-Cell’s warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has been repaired or altered unless done or approved by Ex-Cell, (ii) which has not been maintained in accordance with any operating or handling instructions provided by Ex-Cell, (iii) which has been altered or damaged by accident; (iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or (v) which has been used other than in accordance with the product operating and handling instructions. This limited warranty also does not cover the normal wear and tear associated with everyday use; such as product or material color fading from exposure to the elements or the natural deterioration of product components, such as steel, that occurs over a period of time.  2. Limited Warranty Coverage Within the one year period of time specified above, if Ex-Cell Kaiser receives notice of defect in any Ex-Cell Kaiser product which is covered by Ex-Cell’s warranty, Ex-Cell shall either repair the defective product or replace with a new or refurbished unit, at Ex-Cell’s option. Ex-Cell shall have no obligation to repair or replace until the customer returns the defective product to Ex-Cell according to the Warranty Procedure in below.  3. Warranty Procedure For the duration of the warranty period, Ex-Cell Kaiser will replace or repair defective products. If a product is suspected of being defective, the owner should contact Ex-Cell’s Customer Support department. A representative will authorize the exchange or repair of the defective item. Products must be shipped in the original or comparable packaging with shipping and insurance charges prepaid in U.S. currency.  4. Limitation of Warranty Neither Ex-Cell Kaiser or its third party suppliers make any other warranty or condition of any kind whether expressed or implied, with respect to the Ex-Cell products, and specifically disclaim the implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.  5. Limitation of Liability Except for the limited obligations specifically set forth in this warranty statement, in no event shall Ex-Cell Kaiser or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibilities of such damages.
www.ex-cell.com sales@ex-cell.com

Forbes Industries

The manufacturer warrants is products for a period of twelve months beginning the date product(s) ship(s) from the factory.  What is Covered:  All Forbes products are warranted to be free of defects in manufacturing or materials (very minor blemishes excluded).  Forbes agrees to repair or replace at its discretion any or all parts should they prove defective within the Warranty Period.  What is Not Covered:  Any freight costs, in this regard, shall be the responsibility of the customer unless the manufacturer, at its discretion, assumes a portion of the freight charges.

Glaro Manufacturer Warranty

The manufacturer warranties all products for a period of two years against defective materials and workmanship. Warranty does not apply to misused, abused, or improperly maintained products. Carts may be cleaned with a damp cloth. Strong, caustic or abrasive chemicals may damage the finish. Mirror Brass, Satin Brass, and Mirror Chrome finishes are not recommended for outdoor use. All glider bellman carts are designed, engineered, and manufactured in Long Island, New York, USA.

Lavi Manufacturer Warranty

All products manufactured by Lavi Industries are inspected before shipment. However, if any such product supplied hereunder is: a). defective in material or workmanship upon receipt or b). failing to perform as specified within the product warranty period, then buyer shall notify Lavi Industries within 30 days of the occurrence and Lavi Industries shall, upon return of the defective products and without cost to Buyer, repair or replace the defective products or at Lavi Industries’ option, refund the purchase price. Lavi Industries reserves the right to investigate all claims under this warranty. Lavi Industries shall not be liable for repairing or replacing products subjected to abuse or unintended use. Product may be returned only after Buyer receives specific shipping instructions from Lavi Industries. The foregoing represents the extent of Lavi Industries’ liability and its Buyer’s exclusive remedy for defective products. There is no implied warranty of merchantability. There are no warranties either expressed or implied which extend beyond the description herein.

MonarchTM Manufacturer Warranty

All products are warranted to the original purchaser of this product.  Please keep a copy of your purchase receipt.  Warranty Duration:  This product is warranted to the original purchaser for a period of one (1) Year from the original purchase date, to be free of defects in material and workmanship.  Monarch disclaims any liability for consequential damages.  In no event will Monarch be responsible for any amount of damages beyond the amount paid for the products at retail.  Warranty does NOT cover the following:  item damaged by accident, in shipment, unreasonable use, misuse, neglect or other causes not arising out of defects in materials or workmanship.  Warranty does not extend to any units, which have been used in violation of written instructions furnished.  Return Authorization must be requested prior to return of merchandise, shipments without a Return Authorization will be refused by our warehouse.  Warranty Disclaimers:  This warranty is in-lieu of all warranties expressed or implied and no representative or person is authorized to assume any other liability in connection with the sale of our products.  There shall be no claims for defects or failure of performance or product failure under any theory of tort, contract or commercial law, including, but not limited to negligence, gross negligence, and strict liability, breach of warranty and breach of contract.